Reference

What This Privacy Policy Covers

This page explains how we collect, use, store, and protect your account data when you open, verify, and use our lobby, including live tables, slots, and sportsbook pages.

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Policy Scope for Indonesia Accounts

mlb789 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy is written for Indonesia accounts, and the exact handling can change when local law asks for a different step. We collect only the data needed to run your account, verify requests, and answer privacy cases: name, contact details, login timestamps, device type, browser path,

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and payment references. For example, a transfer through DANA, OVO, GoPay, or QRIS may leave a reconciliation record so we can match the request and resolve a dispute. We keep those records for the period needed to meet the stated purpose, security checks, and any legal
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duty. If a change to this policy matters to your account, we post the updated text in the account area and use the new date so you can compare it before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways to Reach Privacy Support

If you want help with a correction, a copy request, or a privacy question, our team can verify the account and point you to the right step. You can reach us by live chat, email, or the in-account form, and we keep the same thread so you do not repeat your details. Our desk is open daily from 08:00 to 22:00 WIB, and we answer from the registered address so the request stays tied to the right profile.

Team online

Live chat

Use live chat when you need a fast privacy answer. We can check whether a record was captured, explain the reason it is kept, and tell you which account step we need next.

Email

Send a message from your registered email address if you want a written trail. We use that thread for corrections, access questions, and any account change request that must be matched to your profile.

In-account form

Open the form inside your account when you want to update contact details or ask about retention. It keeps your request linked to one profile, which helps us verify it faster.

DATA SAFEGUARDS

How We Handle Data Safely

We keep privacy controls tied to account tasks, not broad tracking. Login records help us spot odd access, cookie settings keep your session working, and device data shows…

Account records

We store the details you enter at sign-up and later account changes so we can keep the profile consistent, answer…

Cookie settings

Cookies help us keep you signed in, remember language choice, and protect session changes.

Device checks

When you log in from Android, iPhone, or desktop, we note the browser path, device type, and sign-in time.

Wallet traces

If you use DANA, OVO, GoPay, or QRIS, we keep the transfer reference tied to your account so we can…

Retention period

We keep each record only as long as the stated purpose needs it, plus any period required by law or…

Change requests

To correct a detail, ask for a copy, or raise a deletion request, contact us from your registered email or…

Privacy Questions We Hear Most

These are the privacy questions we answer most often when you open an account, check a wallet record, or ask for a change. We keep the answers short on purpose: what we collect, why we keep it, how long we store it, and which contact path to use when you need an update. If local law changes the process, we follow that rule and keep the account flow clear for you.

We collect the contact details you enter, your login time, device type, and any support messages tied to the profile. If you send a wallet reference through DANA, OVO, GoPay, or QRIS, we keep that reference with the account record.

Cookie and device data help us keep your session active, spot unusual access, and remember the settings you choose. We use it for account protection and for the technical side of login, not for unrelated tracking.

Yes. Send the request from your registered email or the in-account form, and tell us which field needs to change. We check the record first so the update goes to the right account.

We keep records only for the time needed to run the account, answer support cases, resolve payment traces, and meet any legal duty. After that, we remove or anonymise them according to our process.

Only staff who need the data for support, security, reconciliation, or compliance work can open the record. We limit access by role, and we expect the same standard from any service provider that helps us run the account.

Use live chat, email, or the in-account form from anywhere in Indonesia, including Semarang and Makassar. We reply from the registered route so we can verify the account before we make any change.

What This Privacy Policy Covers

Three Ways to Reach Privacy Support

Live chat

Email

In-account form

How We Handle Data Safely

Account records

Cookie settings

Device checks

Wallet traces

Retention period

Change requests

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you keep cookie and device data?

03 Can I ask you to correct my details?

04 How long do you keep my records?

05 Who can see my privacy records?

06 How do I contact you about privacy from Indonesia?

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